Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Natalia Coates via Autotrader

Brilliant people. Lovely garage

Tony Davies via Autotrader

5 Star - Great service, highly recommended

Anonymous via Autotrader

Honest reliable and no sales jargon very knowledgeable about cars

NATHAN ROCKETT via Autotrader

5 Star.
Excellent, Richard and Ashley couldn't have helped me enough! Resolved all enquiries when I had a busy schedule with work. Would definitely recommend them for anyone looking for a first car. They'll definitely look after you and will put your mind at ease.

Mal via Autotrader

Great guy
First class service from Richard, held on to car of our choice until insurance settled

Keiran Brown via Autotrader

First Car - brilliant experience
Richard was really helpful in advising on a first car, just picked it up today and is in brilliant condition. Brilliant overall experience 👍

Kerry Davies via Autotrader

Helpful with great character
Fantastic service - couldn't be more amenable and helpful

Deborah Pattison via Autotrader

Richard is a great bloke
Richard and his wife couldn't be more helpful Richard delivered my toyota and took my old car away the best service I would not go anywhere else thanks 👍

Anonymous via Autotrader VERIFIED PURCHASE

5+++++++
First class service from start to finish, would definitely recommend !!

Anonymous via Autotrader VERIFIED PURCHASE

Great experience buying my car and Great after service

Anonymous via Autotrader 5.STAR VERIFIED PURCHASE

Richard was brilliant car was tip top and came with a full years warranty
Kept in touch, put a full years mot on even though it already had 7 months and put new breaks on which hadn't been discussed so was happy with that

Anonymous via Autotrader 5.STAR VERIFIED PURCHASE

Great service Such a great company to deal with. Would recommend them and
Would certainly recommend them. Found them helpful and a great company to deal with.

Simon Innins via Autotrader

Really good purchase went through quite quickly a couple of days and I picked car up

Anonymous via Autotrader 5 STAR VERIFIED PURCHASE

van is great, just as discribed
Excellent customer service, really helpful and no pushy sales people

Anonymous via Autotrader 4 STAR VERIFIED PURCHASE

Great value for a car
Good friendly staff.very helpful with the information needed.good communications was spot on letting me know what happening.

Sean Lumsdon via Autotrader

Purchased my Audi A4 from here with no issues. Richard the owner opened up after hours so I could view the car and was so upfront and honest, great guy! I would definitely recommend!

Hugh Smith via Autotrader

Very welcoming and friendly happy with my purchase well presented cheers Richard.

Jordan M via Car Finance 24/7

This CarFinance 247 customer gave you a star rating of 10, keep up the great work!
This customer also said "Top class" about their car buying experience at North east part exchange centre limited.

Anonymous via Autotrader 5 STAR VERIFIED PURCHASE

Great service

MICHEAL DONNELLY via Autotrader

First class ,friendly and knowledgeable service hard to find better. have dealt with on 2 occasions without any issues

Anonymous via Autotrader 5 STAR VERIFIED PURCHASE

Richard was very helpful & no pressure to buy & great prices Highly recommended

Andy via Autotrader

This is my 2nd car from here.
Very pleasant and happy to help. Always has a good selection and lets you look around at leisure with no pressure at all. My first car from them had a engine light come on which was sorted straight away. Highly recommend

KARLI WYNNE

Bought a Nissan Juke from this dealer "¦ good communication from enquiring about car to collecting it "¦ Richard ensured the car was ready, valeted and the paperwork all ready when I collected the car "¦ gave me time to look around the car "¦ a small chip was noticed on windscreen and after 1 call to Richard it was sorted. Highly recommend for an honest dealer.

John Bunting via Autotrader

Great service
Customer service very good, Richard nice guy, he will guide you through the process, straight forward, would recommend north east part exchange

Anonymous via Autotrader 5 STAR VERIFIED PURCHASE

Great service with the dealer..Especially with an awsome guy, Richard. He has a lovely and helpful heart. And also his Girlfriend whom has been on his side all the time. Great guys and Awsome to know them.

Anonymous via Autotrader 5 STAR VERIFIED PURCHASE

Great service and very friendly.

Andy Hampson

Top Notch
The Real Madrid of car sales. Tremendous service. Terrific to do business with 👍

Anonymous via Autotrader 5 STAR VERIFIED PURCHASE

Brilliant service all round I would highly recommend
The process to buying my car was straight forward and stress free, very friendly helpful staff and I would highly recommend.

Car Finance 24/7

Congratulations! Somebody has given you a star rating of 10 /10
Hey North east part exchange centre limited

We ask our customers to rate their experience with our dealership partners. You have received the following rating from a customer:

This CarFinance 247 customer gave you a star rating of 10, keep up the great work!

This customer also said "Very helpful and very reasonable" about their car buying experience at North east part exchange centre limited.

This customer financed a Seat Ibiza Fr Cr Tdi from your dealership.

Anonymous via Autotrader 5 STAR VERIFIED PURCHASE

Friendly service , nice cars!
Friendly service and no pushy sales , really pleased with car , Richard was great and had everything ready in a couple of days would definitely recommend

Kevin Newton via Autotrader

Brilliant place
Great place with exceptional customer service, everything from start to finish was painless, northeast part exchange made everything as easy as it should be, thank you all very much

Lee Germaney via Autotrader

Fantastic service
Fantastic experience straight forward and all good service couldn't be happier thank you

Dylan

Brilliant service from start to finish, over the moon with the new car car. Thanks a lot

Timpson via Autotrader

1st Class service with no pressure. Always happy to help you
This is my family's 5th car altogether from here. Always happy to show us around and is patient, polite with no pressure. Had a minor problem with one of the cars and fixed it straight away. Highly recommended

ROSS ELLISON via Autotrader

Great experience - can't fault the service
Great service and speedy transaction. Richard went above and beyond to get the car ready for next day delivery. Definitely recommend.

Anonymous via Autotrader 5 STAR VERIFIED PURCHASE

Fantastic service

Simon Bowman via Autotrader

Best car I have had
They made the whole process fast and easy. Service was spot on.

Brian Hils via Autotrader

Excellent service. Fantastic communication. Great deal.

Anonymous via Autotrader 5 STAR VERIFIED PURCHAS

No problems with anything. Staff couldn't have, done enough for you.

Steve Hughes

Excellent service, very friendly and professional, a nice relaxed approach allowing the customer to look without being pressured.

Anonymous via Autotrader 5 STAR VERIFIED PURCHASE

5 star service

Anonymous via Autotrader 5 STAR VERIFIED PURCHASE

very impressed.
excellent! top guy, car immaculate and dropped off for me even though he was very busy. highly recommend :)

EMILY B via Autotrader

Excellent company and great car
Waited several months to see how the car performed before reviewing. It has been fantastic, great service, great car and would 100% recommend this company. Think my brother will also be coming to buy a car from here once he's passed his test soon!

JULIE C

Highly recommend
Great service above and beyond, very fair with a trade in, love my new little car, Cant name individuals but he knows who he is, was a lovely guy, very happy with the whole experience :)

Helen P

Second hand car buy.
Excellent help choosing the right vehicle and organisation of payment warrenty and service.

Lucy F

Purchasing my First Car
Overall great experience particularly when purchasing my first car, as the owner was extremely helpful and attentive towards discussing various options towards purchasing the vehicle. Excellent service and would definitely recommend to anyone wanting to purchase a second-hand vehicle!

JAMES T

Perfect sale
Been looking for a vehicle for some time now, after having our fingers burned with another vehicle and being very cautious on this approach we could not fault or be put more at ease. After looking at numerous photos of vehicle and speaking with the owner it was a no brainer. Excellent service given. Car was immaculate. Could bot fault the care taken to make sure it was up to a very high standard. Will definitely be recommending to friends/family when they are looking.

Mark T via Autotrader VERIFIED PURCHASE Peugeot Partner

Replacement van
The owner was extremely helpful, friendly and polite. He went above and beyond to ensure everything was right and we were happy with the van before leaving the garage. The vehicle came with 3 month warranty giving peace of mind. He personally checked the van on the day we were due to collect and discovered the front tyres low on tread, he replaced them immediately. In my opinion the owner is a genuine person and would highly recommend to anyone. Look forward to doing further business with him in the near future. If you require a new vehicle, call here first.

David S via Autotrader VERIFIED PURCHASE Vauxhall Corsa

★★★★★
Excellent experience
Excellent service and well looked after would highly recommend this garage and service and after care

Stephen P via Autotrader PURCHASE VERIFIED Insignia

Excellent
Excellent service from start to finish would definitely recommend buying a car from this garage again

Nick R - via Autotrader VERIFIED PURCHASE

North East Part Exchange Centre 10/10
Excellent service from start to finish buying our new Juke. Very personable Manager, nothing was too much trouble and we felt like he really valued our business. Brilliant customer care. Faultless car purchase.

David C via Autotrader - VERIFIED PURCHASE

Excellent service
I have previously brought through NEPX some 4years ago so I decided to purchase my next car through their online click and collect service which i found to be a excellent from start to finish once again thank you.

Karen C via Autotrader - VERIFIED PURCHASE

Purchased a bmw easily online
Genuine and honest man, bought and sorted finance within a few hrs, car is lovely and have also got extended warranty, would recommend, COVID secure purchase

KATHERINE H via Autotrader - VERIFIED PURCHASE

Amazing experience, couldn't have gone better
I highly recommend North East Part Exchange Centre, the entire process was so easy and painless I will definitely be recommending to my family and friends. I was able to safely test drive the care following Covid guidelines, finance was a doddle to apply for and the cars sold are top quality. I'm so happy with my car, I was able to pick it up just before Christmas what a corker of a present! Customer service is second to none.

Susan W via Autotrader

5/5
Bought a second hand Corsa today and received top quality service.
Staff was very friendly and went above and beyond get the car in top condition with full MOT and sorting all the paperwork, getting car taxed and warranty before leaving the car lot.
Even said i could call him anytime down the line if i had any queries. Would definitely recommend.
Excellent customer service

Christina G via Autotrader - VERIFIED PURCHASE

Honest friendly salesman
Fab experience buying a car from North East Part Exchange from start to finish. Genuinely helpful and not pushy at all. Took hid time to ensure all Covid practices were adhered too. First time in a long time ive had exceptional customer service and a fair car salesman. Honestly cant recommend highly enough

Dale - Via Car Gurus

Is nice and plesently chaty Cheers

Patricia K - via Autotrader

5 Star
A1 very helpful excellent.
First Class great experience everything explained about the car down to the last detail could not do enough for you A1 service

KR59WXLPurchase verified
Status: Published
Reviewed 23/09/2020
BY PATRICIA K

Carol H - via AUTOTRADER

5 Stars
Great freelander excellent service provided
Fab experience 2nd car bought everything done as promised and fab clean car when recieved

DA10YJOPurchase verified
Reviewed 27/07/2020
BY CAROL H -

KIM B via AUTOTRADER

5 Stars
Great place, friendly, couldn't do enough to help
Very friendly, great customer service. Nothing was too much trouble.

SF09SVW Purchase verified
Status: Published
Reviewed 09/09/2020
BY KIM B

Nicole M - via AUTOTRADER

5 Stars
Great experience when purchasing a car!
An all round great experiencing when I purchased my car! (and part-exchanged my old car.) Very helpful and I didn't feel pushed into a decision, letting me look at the car on a few occasions before I settled on the one I wanted. They made sure the car was in perfect condition inside and out before I drove it away, including an MOT and service, and I'm so pleased with my new car. A very trustworthy, friendly and helpful car dealer who I would highly recommend.

CITROEN DS4 Purchase verified
Reviewed 05/09/2020
BY NICOLE M

WOJCIECH K - via AUTOTRADER

5 Stars
Very good service.
Quick and professional service. All being on time, no problems with contact. MOT done on a day of collection. Help with road tax and insurance

SV12TFZPurchase verified
Reviewed 13/08/2020
BY WOJCIECH K -

Ian B

Excellent service
Quick service made sure my car was sorted it take out with full mot and glimming car.

Arlene C

North east car exchange

Great customer service all questions queries answered nothing's too much trouble, Always open & honest about the car your interested in so much so this is the third car I've bought off him over many years. Never had any trouble with cars I've bought from this garage, highly recommended.

Carol H

Via Autotrader
Great freelander excellent service provided
Fab experience 2nd car bought everything done as promised and fab clean car when recieved

Jake R

Via Autotrader
EXCELLENT SERVICE

Great guy nice friendly really help and got the car at a great price.
The guy mot the car for me and put two brand new tyres on which were still in the legal limit but changed them any way as they were a advisory will definitely be going back when I need a upgrade

David Brown - Via GOOGLE

Richard has made me feel comfortable with buying my car from him.
Any problems he has fixed.
The car was given a full check, Mot, RAC cover before I picked it up.
The paperwork from DVLA came promptly.
I would buy from him again as the after service is what's important and he has assisted me with any queries

Neil G

Good deal all in all.
Ive only had the car for a couple of days and so far only had a couple of minor niggles that the dealer was happy to put right. Bought the car at a fair price and would recommend them if your looking for a good deal on your next car. No pushy sales pitch either.

Neil - Via Cargurus

The whole process from start to finish was nice and smooth. I would genuinely recommend this dealer for your next car.

Derek M

excellent staff
Excellent service and reassurance thanks to the guy who helped ;)

Patrick M

Really square dealer

We recently bought a Lexus from this dealer during a really stressful time in our lives. My wife had a bereavement and l ended up in hospital. The dealer could not have been more patient and helpful. We got a cracking deal and he gave us a fair price for our old car. I have no hesitation in recommending this dealer.

Samantha G

Fantastic, would highly recommend

Excellent service and a pleasure to deal with. Would definetly deal with again with no doubts. 1st time experience of dealing with NEPX and will happily return.

Gail F

Great bloke

Really friendly no pushy sales just down to earth bloke would definitely deal with again

Steven M

Renault Megane.

Great Guy's to deal with, Great communication, sorted everything for me to drive away within 45 minutes.

Elizabeth E

Very good caring service

I saw the car on the AutoTrader website to begin then onto the trader web site which was good. I rang Richard and arranged a test drive. He was so helpful I would definitely recomend him to anyone wishing to buy a second hand car.

Frank - Via Cargurus

5 Star *****
Very quick response.
1 people found this review helpful.

edgejedi88 - Via Cargurus

Very accommodating for a short notice viewing.

Stephen McCourt

5 Stars *****
Very helpful

Helen

(Via Car Gurus)
5 out of 5 stars - Really helpful even though my husband did not want another grey interior!

Charlotte

(Via Facebook)
Thank you for my lovely new car

Natalie

(Via Facebook)
Brought our new car home just a couple of hours ago. Great service all round, can't wait to get travelling round. Richard is a great fella aswell, I usually find it an uncomfortable experience looking at cars because I know nothing about them but I do believe we got an honest and reliable service here. Would 100% recommend to others.

John

(Via Google)
Good car garage no pushy salesman

Rachel

(Via Facebook).
Bought a car from Richard and received excellent honest customer service from to start to finish. Richard is very helpful and buying a car can be stressful but he made everything very simple and stress free for us. We've had no problems at all with our new car and it was spotless when we picked it up. Couldn't recommend enough!

Sarra

(Via Facebook)
Richard is very helpful and an honest car dealer with a wealth of knowledge, 110% happy very happy we chose north east part exchange, thanks again
"the Georges"😀😊

Steve

Hi Richard,
Just a quick email to say thanks, the Mondeo drives like a new car, bargain for the price. I will recommend you to anyone looking for a reasonably priced motor and will be back when I need to change my car again.

Cheers, Steve.
Please see my website below for details of Stone Age, Egyptian, Greek, Roman and Saxon/Viking workshops which are all available in school.
http://www.maximusromancenturion.co.uk

Amanda

(Via Facebook)
Bought my ford mondeo zetec from here the people are very nice and helpfull and friendly great quality range of cars at great prices will recomend 10/10 rating thanks

David

(Via Facebook)
My partner and I bought a ford focus from here today and we can't recommend the service enough! Richard helped us through everything and made the finance ordeal a breeze. We will definitely be buying our next car from here. 10/10!!

Glen

(Via Facebook)
Recently bought a Hyundai Tuscan had minor fault Richard got it fixed straight away, can't fault service received from him 2nd car I have bought here would recommend highly

Lisa

(Via Facebook)
I just bought my VW Golf 1.6 from North East Part Exchange. Fantastic car, fantastic service and great price. Would highly recommend to all looking for a car! Thanks guys, Lisa

Donna Marie

(Via Facebook)
bought my new car today from this garage nd part exchanged my old car, would absolutely recommend this garage to anyone, they were really good, got a brilliant deal, they are very helpfull and very friendly, if i ever need another car this garage would def be the one to go to x

John Ballack - Via GOOGLE

5 Stars *****
Good car garage no pushy salesman

Anonymous via Autotrader 5 STAR VERIFIED PURCHASE

Great service & no pushy salespeople
Excellent service, no pushy sales people, just how I like to purchase things Really good communication on my car