Customer Reviews

Customer Reviews

We pride ourselves on our high standard of customer service.

But don't just take our word for it, read our customer reviews below.

Patricia K - via Autotrader
★★★★★
A1 very helpful excellent.
First Class great experience everything explained about the car down to the last detail could not do enough for you A1 service

KR59WXLPurchase verified
Status: Published
Reviewed 23/09/2020
BY PATRICIA K
Carol H - via AUTOTRADER
★★★★★
Great freelander excellent service provided
Fab experience 2nd car bought everything done as promised and fab clean car when recieved

DA10YJOPurchase verified
Reviewed 27/07/2020
BY CAROL H -

KIM B via AUTOTRADER
★★★★★
Great place, friendly, couldn't do enough to help
Very friendly, great customer service. Nothing was too much trouble.

SF09SVW Purchase verified
Status: Published
Reviewed 09/09/2020
BY KIM B
Nicole M - via AUTOTRADER
★★★★★
Great experience when purchasing a car!
An all round great experiencing when I purchased my car! (and part-exchanged my old car.) Very helpful and I didn't feel pushed into a decision, letting me look at the car on a few occasions before I settled on the one I wanted. They made sure the car was in perfect condition inside and out before I drove it away, including an MOT and service, and I'm so pleased with my new car. A very trustworthy, friendly and helpful car dealer who I would highly recommend.

CITROEN DS4 Purchase verified
Reviewed 05/09/2020
BY NICOLE M
WOJCIECH K - via AUTOTRADER
★★★★★
Very good service.
Quick and professional service. All being on time, no problems with contact. MOT done on a day of collection. Help with road tax and insurance

SV12TFZPurchase verified
Reviewed 13/08/2020
BY WOJCIECH K -
Ian B
Excellent service
Quick service made sure my car was sorted it take out with full mot and glimming car.
Arlene C
North east car exchange

Great customer service all questions queries answered nothing's too much trouble, Always open & honest about the car your interested in so much so this is the third car I've bought off him over many years. Never had any trouble with cars I've bought from this garage, highly recommended.
Carol H
Via Autotrader
Great freelander excellent service provided
Fab experience 2nd car bought everything done as promised and fab clean car when recieved
Jake R
Via Autotrader
EXCELLENT SERVICE

Great guy nice friendly really help and got the car at a great price.
The guy mot the car for me and put two brand new tyres on which were still in the legal limit but changed them any way as they were a advisory will definitely be going back when I need a upgrade
Neil G
Good deal all in all.
Ive only had the car for a couple of days and so far only had a couple of minor niggles that the dealer was happy to put right. Bought the car at a fair price and would recommend them if your looking for a good deal on your next car. No pushy sales pitch either.
Derek M
excellent staff
Excellent service and reassurance thanks to the guy who helped ;)

Patrick M
Really square dealer

We recently bought a Lexus from this dealer during a really stressful time in our lives. My wife had a bereavement and l ended up in hospital. The dealer could not have been more patient and helpful. We got a cracking deal and he gave us a fair price for our old car. I have no hesitation in recommending this dealer.
Samantha G
Fantastic, would highly recommend

Excellent service and a pleasure to deal with. Would definetly deal with again with no doubts. 1st time experience of dealing with NEPX and will happily return.
Gail F
Great bloke

Really friendly no pushy sales just down to earth bloke would definitely deal with again
Steven M
Renault Megane.

Great Guy's to deal with, Great communication, sorted everything for me to drive away within 45 minutes.
Elizabeth E
Very good caring service

I saw the car on the AutoTrader website to begin then onto the trader web site which was good. I rang Richard and arranged a test drive. He was so helpful I would definitely recomend him to anyone wishing to buy a second hand car.
Helen
(Via Car Gurus)
5 out of 5 stars - Really helpful even though my husband did not want another grey interior!
Charlotte
(Via Facebook)
Thank you for my lovely new car
Natalie
(Via Facebook)
Brought our new car home just a couple of hours ago. Great service all round, can't wait to get travelling round. Richard is a great fella aswell, I usually find it an uncomfortable experience looking at cars because I know nothing about them but I do believe we got an honest and reliable service here. Would 100% recommend to others.
John
(Via Google)
Good car garage no pushy salesman
Rachel
(Via Facebook).
Bought a car from Richard and received excellent honest customer service from to start to finish. Richard is very helpful and buying a car can be stressful but he made everything very simple and stress free for us. We've had no problems at all with our new car and it was spotless when we picked it up. Couldn't recommend enough!
Sarra
(Via Facebook)
Richard is very helpful and an honest car dealer with a wealth of knowledge, 110% happy very happy we chose north east part exchange, thanks again
"the Georges"😀😊
Steve
Hi Richard,
Just a quick email to say thanks, the Mondeo drives like a new car, bargain for the price. I will recommend you to anyone looking for a reasonably priced motor and will be back when I need to change my car again.

Cheers, Steve.
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Amanda
(Via Facebook)
Bought my ford mondeo zetec from here the people are very nice and helpfull and friendly great quality range of cars at great prices will recomend 10/10 rating thanks
David
(Via Facebook)
My partner and I bought a ford focus from here today and we can't recommend the service enough! Richard helped us through everything and made the finance ordeal a breeze. We will definitely be buying our next car from here. 10/10!!
Glen
(Via Facebook)
Recently bought a Hyundai Tuscan had minor fault Richard got it fixed straight away, can't fault service received from him 2nd car I have bought here would recommend highly
Lisa
(Via Facebook)
I just bought my VW Golf 1.6 from North East Part Exchange. Fantastic car, fantastic service and great price. Would highly recommend to all looking for a car! Thanks guys, Lisa
Donna Marie
(Via Facebook)
bought my new car today from this garage nd part exchanged my old car, would absolutely recommend this garage to anyone, they were really good, got a brilliant deal, they are very helpfull and very friendly, if i ever need another car this garage would def be the one to go to x